West Midlands: Pesquise hotéis na praia

Com uma localização conveniente no centro de Birmingham, City bed with view dispõe de quartos com ar condicionado, um jardim e um terraço. Booked this accommodation for a member of staff, upon arrival unable to gain access to property, unable to get through to owner but spoke to someone coming out of property and they advised a fob was needed so had no choice but to book another accommodation, on trying to obtain a refund from Owner/booking.com I had no reply from owner and Booking.com advised that they were unable to help due to our office not calling until a couple of days after the booking was made and advised we should of called prior to our check in, how does this make sense