Five-Star Hotels in Zhangjiajie

The location is wonderful, the staff is so kind and very helpful, they are always willing to make you feel great and they explained us all the routes. They also fixed the reservation of a big car for all of us because we had lots of suitcases. 100% recommended!

Good location, good ambience, very friendly staff. As i am non Chinese speaker, they helped me a lot in finding my lost luggage and talked with the respective authorities on my behalf to find them finally. Thanks heaps for that.

Everything! The location in a quiet rural area, jungle view, pool, balcony, careful decorationss, possibility to order food made by locals for dinner. Big thanks to English speaking stuff. To Linda for her patience with helping to plan my itinerary before my arrival. To Tiffany during my stay for advices, online support on WeChat during my trips out of the property and for waking up early on my departure day! I highly reccommend this place, would love to come back myself.

Location, super friendly and helpful staff. They organize for you everything you desire, transfers, tickets, advises. The location is very good for the park, however is far from the city and all the other attractions in the area. It is just something to be aware of for organising your days here 🙂

Excellent hotel with superb location. The breakfast was quite good and the staff were most helpful, particularly with arranging tickets. Remarkable value for money. Would certainly return.

It's actually a large resort consisting of standalone villas. The property is very spacious, and I really love it here — it's quiet and completely free from disturbances.

Flawless from arrival - their complimentary Mercedes transfer was seamless. The hotel defines the skyline with impeccable interiors and top-tier amenities, featuring an extraordinary 11,000 sq ft infinity pool. Culinary delights abound at breakfast, notably their superb in-house bakery. For an unforgettable stay in Zhangjiajie, choosing Sanctum Peaks is imperative.

Perfect location at the foot of Avatar peaks. The staff were extremely helpful—organised our tickets and transport effortlessly. Lovely pool and local cuisine topped off a thoroughly enjoyable experience. Highly recommended!

The Hilton Garden Inn Zhangjiajie Tianmen Mountain is a truly beautiful and exceptionally comfortable hotel. From the moment you walk into its elegant and welcoming lobby, you feel at ease. I had an exclusive butler, Selina. From the very first moment we met Selina, it was clear she is not just a butler — she is the embodiment of excellence in hospitality. Her professionalism is unmatched, her warmth and kindness are genuine, and her attention to detail is simply extraordinary. Selina anticipated every need before we even had to ask, often delivering solutions we didn’t even know we required. She has the rare ability to be both impeccably discreet and warmly engaging, adapting her style seamlessly to each situation. Whether it was coordinating complex arrangements, offering insightful local recommendations, or making sure every small detail of our stay was perfect, Selina’s service was always delivered with grace, precision, and an unwavering smile. What truly sets Selina apart is her instinct. She reads the room, senses the mood, and adjusts effortlessly — the kind of intuitive skill that cannot be taught, only refined through genuine dedication and passion for her craft. In every interaction, she radiates both confidence and humility, making guests feel like royalty while still creating a comfortable, welcoming atmosphere. In all my years of travel, I have rarely encountered someone with Selina’s combination of skill, character, and heart. She is not only an asset to any guest, but to any organization fortunate enough to have her on their team. Her future in hospitality is limitless, and I have no doubt she will continue to redefine the gold standard of service wherever her career takes her. If there is any justice in the world of luxury service, Selina should be entrusted with the highest-level clientele, executive responsibilities, and leadership opportunities. She is that exceptional.

The location is very nice and the staff was very helpful and friendly. A big thank to the manager, Joanna, which helped us a lot booking tickests to all the attractions we wanted to see and assist us during our stay.