Five-Star Hotels in Mombasa

The location is excellent, quite and clean place, staff are very friendly and helpful, everything was perfect.

Everything was so good from our arrival we were welcomed by the wonderful Vanessa who helped us with our booking in and some juice while we waited Then Vanessa gave us all the information we needed for our stay. Then we were brought to our room which was amazing. this Hotel is very well run from the management team to the cooks the cleaners and the garden staff. all very friendly always asking is everything ok. The food wow so good so many options great also for family with separate kids food also. The pools are so good also. Nightlife is good also with life entertainment dancing etc. Great Hotel for sports matches also and a fantastic spa and really good gym also. The best experience I have ever had on any vacation I have been on. Highly recommend.

After first visiting Whitesands 30 years ago I found everything to be even better than I remember with amazingly helpful, friendly staff (loved their uniforms), lovely rooms, good food (didn’t try the main dining in the evening as there’s plenty of alternatives) beautiful decor and perfectly situated in well tended gardens on the beach. Whats not to like? I totally recommend paying the bit extra here - it’s worth it.

It’s hard to find fault with this hotel. The staff could not be more friendly, efficient and attentive to your every need. The food was excellent with great variety and you really feel that you are valued and not just another guest. The staff really make you feel at home and very welcome. There is one main restaurant which serves a different buffet nightly which is excellent and one other restaurant on the beach so for those who like a large resort this might be on the small side. The rooms are spotlessly clean the only thing that could be improved upon are the bathrooms which need updating but were very clean with fresh towels daily. The beach is beautiful and the deck chair service is excellent, we found our towels on the chairs each morning ready for our arrival. Lunch is served on the lawn by the beach and the deck chair drink’s service is excellent. There is a newly installed Padel court which is fairly priced and easy to hire too. Everything about this hotel is charming from the immaculate grounds to the relaxed vibe. For anyone wanting a party hotel this is not for you as it is a quiet family style hotel but there is nightly entertainment from live music to acrobatic shows. We wouldn’t hesitate to book another fantastic stay at this lovely hotel.

Excellent service. The most amazing view of Indian Ocean I have ever seen.

I would like to Take the time to thank all the Staff at Royal Shaza Suites for a wonderful weekend! All our requests were met beyond our expectations! Special thanks for Stephanie, Carol and Peter for their excellent and stellar service! Please Shaza Management team take note of the excellent work your team is doing to make sure we have a special experience. Complements to the Chef as well. Food was great

The breakfast was really tasty and the view to the beach is amazing. The breeze was especially the best in the heat.