Five-Star Hotels in Hawally

Location and stuff, especially Kris at the front desk. Everything was perfect

Highest levels of service we have ever encountered. Well led, personable staff at all levels that went above and beyond on multiple occasions.

Cleanliness, spaciousness, and friendly people

The staff how they treat and care

Everything was suitable for the rooms and reception... The hotel is clean and highly recommended

Great service from the staff especially Adele for sorting out our airport transfer.

I had my reservations of staying in a hotel by myself as a solo female traveller In Kuwait, I carefully selected my hotel based on brand, location and security protocol. I saw this hotel being built many years ago in 2013. It’s a beautiful hotel and location. My arrival and entry with my rental car was super easy (valet) and I was greeted by wonderful hotel staff, check in procedure was very easy, also my early check in was available and my room was ready upon arrival at 11am. Grand Delux Room (5109), so beautiful, spacious and very clean, comfort level 10/10. Some of the biggest hotel pillows I’ve ever seen! I really enjoyed the space of the room, it was an east facing room, I was able to see the Sun rise each morning over the Gulf. My housekeeper Ranul was wonderful, all my needs were met, there was no kettle in my room yet a state of the art nespresso machine, I requested a kettle, I received. There was always plenty of water and complimentary tea and coffee available. Upon arrival there was also a lovely fruit basket and platter of Arabic sweets. All the sheets and towels all spelt amazing too, not the typically “hotel smell”. The Jacuzzi bath was a hit! Each room has a camera at the door for security which I liked. At no point during my stay did I feel uncomfortable or unsafe as a solo female traveller. The grounds of the hotel are beautiful, it’s lovely to take a walk down to the beach or enjoy a cup of tea at the Mint Cafe. I ate my meals at the Garden Cafe, where the most spectacular breakfast buffet would be laid each day, incredible food. Lunch at the Garden cafe is also a lovely spot. Ms. Sangay & Viola would take great care of me each visit. I had a little knock at the door, and was presented with a wonderful cushion which has been hand embroidered with my name by Mr. Suman, the hospitality of this hotel is incredible. Within 24 hours I was being greeted by family name even without them looking on their system.

The staff are amazing especially reception breakfast staff and the valet parking

Amazing hotel, the views, the location, the staff, the food and the room. Everything was just great. They do everything to make you feel as comfortable as possible. A 5 minute walk and you have a food court and a bigger mall behind it.

When you open balcony door the Air from sea enter the room