Five-Star Hotels in Chetumal

The room was spacious and clean and the staff made every possible effort to communicate with me even though they spoke very lil English.

Service and facilities are outstanding

The location in the jungle, the architecture, the love for details, the creative spirit behind it all, the spa, the facial I got, the staff, ....

Great restaurant, free kayaks and SUP, friendly and service minded staff, best place by the lagoon from what we saw from our kayaks

This place is stunning, everything was perfect : room, poolside, food, cocktails, location facing the laguna, very helpful and friendly staff

amazing views from all rooms of the lake, especially of the sunrises which at Bacalar are spectacular. great staff and amazing food / drink at the restaurant.

beautiful property with amazing architecture and decoration

Amazing, professional and helpful staff !

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Would recommend this boutique hotel to anyone traveling to Bacalar. - staff is super friendly and helpful - sharing local recos and helping with transportation. Special shout-out to Norman who speaks fluent French and was exceptional with us! We loved the eco boat tour of the lagoon he recommended - the breakfast is amazing, lots of options to choose from, and everything is delicious - the pool structure is fun and you can even jump from the top