
From
GermanyWow - I had a 7 out of 5 star experience! El Remanso really matches the epitome of luxury lodges anywhere in the world, such as the top properties operated by Oberoi or Taj. Where do I begin... I was wowed by the stylishness and comfort of my room (more below), loved the pool, and fell in love with the setting deep in the rainforest, seeing and hearing the Pacific Ocean in the background, and experiencing the fauna and flora in daily walks. Yet the two most outstanding features were the people and the food.
I learned in the introduction of the hotel in the in-room hotel guide that it is a local family business hiring only locals from the Osa península. They wrote apologetically that everyone studies hard but that as they constantly train up new employees, too, one should excuse any imperfection. The experience, however, was the best I've ever had. Everything comes from people's heart - they not only are most professional (as they must be trained extremely well) but everything they do seems to come from a deep desire to make their guests happy. For example, the driver who picked me up from the airport already tried to spot animals to show me during the 1-hour drive to the lodge, stopping along the way where he found some. They offer "at least" one guided tour every day and they actually arranged two for me every day even though some were private tours as I was the only guest that had requested certain tours during my stay. At the same time, when I asked about one of the paid tours mentioned in their list of tour options, they told me that given the length of my stay, they would recommend that I focus on their free tours which they honestly considered the best choices! Which other hotel would intentionally forgo a chance to generate some extra commission only to give the best possible experience to the guest?
The food was just as outstanding.