Four-Star Hotels in Tsuruoka

We liked everything. All the previous reviews are proved correct, this is a wonderful place to stay. The room was excellent, the Onsen perfect as was breakfast. Thank you,!

Extremely beautiful hotel, very friendly and accomodating staff, great onsen, sake bar, library, and you get your steps in as it‘s fairly big. Next time I‘d like to try the in-room massage service. We have stayed at a Shigeru Ban designed place in Karuizawa before, but at around three or four times the price of what we paid here. While that one felt very secluded, this one had a bit of a communal feel to it. Breakfast was nice (not too many vegetarian options, but clearly labeled), and the breakfast area was gorgeous.

Wonderful service, the staff was lovely and very attentive, especially when we struggled with Japanese. The buliding, the garden, the bath and the facilities were beautiful.

This was an absolutely amazing stay that far exceeded our expectations! It was our first experience in a Japanese style room and an onsen, and the room was a delight. Comfortable futons impecably laid out while we had dinner, a lovely highgloss low table with comfortable seating. The tatami flooring was a delight to walk on. There is so much attention to the little details, even slippers ready to slip into in the toilet! The dinner was absolutely fabulous. This was one of the healthiest dinners we've had this vacation, with plenty of vegetables and soup and good quality seafood. The breakfast was also more than plenty with a varried delicious buffet. And the onsen was amazingly hot and calm. I actually intended to leave after a quick dip but immediately returned to it as it was so comforting. The cool relaxation corner next to the onsen is also a very nice touch, as is the tv playing a documentary of the region's culture and nature at a suitably pleasant low volume. The staff is also amazing! Though they don't quite speak English, they are all very kind, attentive, and enthusiastically helpful. Even if you don't immediately see anyone, as soon as you're on the premise looking a bit lost, they will show up to unobtrusively offer their assistance. The souvenir shop is also a very nice touch! With many nice local foods, some of which are also used in their restaurant and nice snacks, cloth and trinkets I hadn't seen elsewhere.

Staffs are very friendly, and rooms are clean and beautiful, hotel is big, food is good! there are 2 different onsen places, both are great!

Felt like being welcomed into someone's home. A lovely place to stay.