Four-Star Hotels in Ruiru

Customer service was excellent

Hotel is located inseid shopping mall Village market, with so many dining option, restourants, bars, shops, all you need when you come to Nairobi.

I like the cleanliness, friendly and very helpful staff and location close to the mall. This was my second time staying here and I will definitely come again when I am in Nairobi. The staff went out of their way to make my baby comfortable, arranged for a baby cot and baby chair at the dining area-even offered to make baby foods for him. Even the shuttle to the airport -very friendly driver at 3am.

Just at wonderfull and classic country club vipe. Beautyful location, one of my best experiences, in my 35 years of travelling

Clean and comfortable. Great location and meals!

Yes ,Nice property ,it’s big and provides everything.

I liked your customer care and your restaurant

Stylish, modern classic but sympathetic to the environment.

The rooms were spotless, very spacious and fully equipped. The breakfast was good and the staff were super friendly and helpful

Hob House was charming. The house itself is tastefully decorated with beautiful African art. Our room was very clean. Also the ensuite bathroom which had excellent water pressure and.consistent hot water. There was a balcony off our room. It was shared with the adjacent room but we had it to ourselves and it overlooked the garden. The restaurant had indoor and outdoor seating. Lots of room. The English and Lebanese breakfasts were both delicious as were the Lebanese suppers. The waiters were able to explain the various dishes and the service was excellent. We were able to bring our own wine to the table and there was no corking fee. The gardens were lovely. A number of different brightly coloured trees were in bloom and there were many exotic flowers. Lots of spots to sit and enjoy the garden, observe the various bird and also smoothies, tea and cafe mocha. Luckily there was little humidity, sunny skies and soft breezes. The staff was friendly and helpful. The business manager Sheila promptly responded to emails before our arrival, advised us we could have a better room than the one we had booked, at the same price. And arranged for Charles to pick us up at the airport and to return us to the airport. This was a good idea as it was dark on both occasions and Hob House is on a back road on the western edge of the city and could be difficult for some drivers to find. We were able to leave our large suitcases at HH while we enjoyed a six day safari. When we arrived back on our last day to pick up our luggage and have a final supper before a late night flight Sheila provided us with a ground floor room with a bed and a bathroom with a shower to rest, freshen up and organize ourselves for the trip home. What more can I say. Fantastic experience in every way.