Wheelchair assistance at airports: How does it work?

What is wheelchair assistance and how does it work?

• Wheelchair assistance is a complimentary service provided by airlines and contracted airport service providers
• You can reserve free wheelchair assistance for every stage of your trip
• Arrangements can be made through the airline when booking and in the app for check-in

Air travel often demands more physical stamina than you might anticipate, with vast terminals, long walks to gates, and crowded security checkpoints. If you or a loved one face mobility challenges—whether permanent or temporary—navigating an airport can feel overwhelming or even impossible. That’s where wheelchair assistance comes in.

This complimentary, essential service is provided by airlines and contracted airport staff to ensure your journey is smooth, efficient, and stress-free from the moment you arrive until you are comfortably seated on the plane. This guide will walk you through exactly what wheelchair assistance is, how to pre-book and access it, and the practical tips you need to make your next flight easier.

Wheelchair assistance at airports: How does it work?

The process is managed by the airline and fulfilled by dedicated assistance staff at the airport. You can reserve this free assistance for every stage of your trip—from check-in to boarding and all the way to baggage claim. Understanding the process and planning ahead are your best tools for accessible travel.

How do you arrange wheelchair assistance at airports?

1. Request the service

• When to request: You must notify your airline that you need assistance ideally when booking your ticket, and no later than 48 hours before your flight (though you can request it on the day, pre-booking guarantees better service and shorter wait times).
• How to request: This is done via the airline's website (usually in the "Special Assistance" or "Manage Booking" section).
• Specify your needs: It is important to be specific using standardized codes (like WCHR, WCHS, WCHC) which indicate the level of assistance required:

• WCHR (Wheelchair-Ramp): Can walk short distances and climb stairs but needs a wheelchair for long distances in the airport.
• WCHS (Wheelchair-Stairs): Cannot climb stairs but can walk to the aircraft seat.
• WCHC (Wheelchair-Cabin): Completely immobile and requires assistance to and from the aircraft seat.

2. At the Departure Airport

• Check-in: Upon arrival at the airport, you report to your airline's check-in desk or a dedicated "Special Assistance" call point.
• Escort service: An attendant will meet you with an airport-provided wheelchair. This person will manage your transit through the terminal.
• Security: The attendant will guide you through an accessible security lane, where you may go through a slightly modified screening process (e.g., a pat-down or visual inspection of your mobility device).
• To the gate: The attendant will push you to the departure gate, often allowing you to bypass long walking distances and crowded areas.

3. Boarding and Deplaning

• Pre-boarding: Passengers who require assistance are usually allowed to pre-board the aircraft before all other passengers, giving them extra time to settle into their seats.
• Aisle chair: If you are unable to walk to your seat, the attendant will transfer you from the standard airport wheelchair into a narrow Aisle Chair (a special wheelchair designed to fit down the airplane aisle) and then assist you into your assigned seat.
• Mobility device stowage: Your personal wheelchair, scooter, or other mobility aid is taken at the gate and stowed in the cargo hold free of charge.
• Arrival: Upon landing, you are usually the last person to deplane, ensuring the aisle is clear. An attendant meets you with a wheelchair at the aircraft door and escorts you through immigration, baggage claim, and customs to your pick-up area.

How does airport security work if you have a disability?

While waiting for your wheelchair or cart, there should be a nearby seating area or bench for your comfort. Then, airport personnel will arrive to escort you through the various checkpoints and terminals. You might want to stop at an accessible restroom and attend to personal needs before arriving at your gate.

Airport staff will guide you through the maze of checkpoints and queues, expediting the process and ensuring that you reach your destination on time.

Are you expected to tip wheelchair assistance at airports?

People always ask how much to tip the wheelchair attendant at the airport. Similar to a porter helping with bags in the airport, the hotel, or a waiter in a restaurant, tips are not required but always appreciated. Tips range from $5 for a short trip to a nearby gate to $20 for a rush through a large airport to make the next flight with wheelchair and luggage assistance. As with any interaction, if you've received stellar assistance, write to the airport and let them know in detail and with the name of the person who helped. It makes a difference.

When traveling, use the travel F word–FLEXIBLE. Plan for extra time to get through to your gate, expect things to change, and bring your patience and perseverance. With the right support and assistance, overcoming physical obstacles and embracing the adventure of travel is possible.

FAQs about wheelchair assistance at airports

When should I arrive at the airport if I'm using wheelchair assistance?

Allow at least an hour of extra time when scheduling flights or layovers. Arriving early gives you extra time to navigate the airport, go through security, and reach the boarding gate without feeling rushed. Arriving early can make the journey feel more relaxed and enjoyable.

Do I have to pay for wheelchair assistance at airports?

Airlines and airports offer wheelchair assistance for free.

What do I do if I want to bring my own wheelchair when flying?

Contact your airline in advance and let them know you will be bringing your own wheelchair. The airline will ask you about the dimensions of your chair so that it can be prepared to assist you on your journey.

What types of airport assistance services are offered?

Airport assistance services include—but are not limited to—wheelchair or cart escorts, priority boarding, and help with luggage. You can request this assistance when you purchase tickets to make your journey smoother and again at the airline check-in counter. Ensuring necessary arrangements (such as wheelchair assistance and accessible seating) are in place helps alleviate stress and pain during travel.

Should I tell the airline staff about my special needs?

Whenever you travel, communicate your needs clearly to airline staff and airport personnel. Whether you're requesting assistance or explaining any special requirements, clear communication is key to ensuring a smooth journey. If you have metal implants (like a hip replacement), a pacemaker, or can’t stand to go through security, be sure to notify the TSA officer you are working with so that they can accommodate you.