Booking Verification

We operate similarly to hotels; however, since you will be utilising a self-check-in, we require these details digitally via a secure link. Please note that the property requires the following from the main booker ID verification documents within 48 hours after booking: a photo or scan of a valid photo ID that matches the credit card details used to book your reservation, along with a real-time selfie. Your information will be securely stored in accordance with Australian privacy laws. Please note that failure to provide these documents may result in the cancellation of your reservation while upholding the cancellation policy.

Security Deposit

A security deposit is required in the form of a pre-authorisation. This will be collected via a secure link to submit your credit card details. The deposit will not be physically charged unless damages or extra cleaning are reported by our team after check-out.

Cleaning Service

Please note that this property is not serviced like a hotel, and regular housekeeping, including daily cleaning and linen changes, is not included during your stay. However, if you would like to arrange for cleaning services, they are available upon request for an additional fee.

Basic Amenities

A complimentary welcome pack will be provided that includes several single-use items to get you started including tea, coffee, sugar, soap, laundry, and dishwashing supplies. For extended stays, please bring extra provisions.

Noise and Party Policy

This property is located in a residential area. We adhere to a strict noise policy from 10:00 PM to 8:00 AM and appreciate your cooperation in maintaining a peaceful environment. Parties or gatherings are not permitted at this property. Violation of these regulations may result in eviction without a refund of any remaining funds or deposits.

Informa al Fern & Maple Lodge Wentworth Falls tu hora de llegada con anticipación. Puedes utilizar el apartado de Peticiones especiales al reservar, o contactar al alojamiento directamente con la información de contacto que puedes encontrar en tu confirmación.

Si reservas una tarifa con pago por adelantado y necesitas una factura, por favor solicítala e introduce los datos de tu empresa en el apartado Envía una pregunta.

En caso de salida anticipada, el alojamiento te cobrará el importe total de la estancia.

En este alojamiento no se pueden celebrar despedidas de solteros(as) ni fiestas similares.

Este alojamiento está situado en una zona residencial, por lo que se pide a los huéspedes no hacer demasiado ruido.

No se puede hacer ruido de 22:00:00 a 08:00:00.

Si se producen daños en el alojamiento durante tu estancia, podrían pedirte un pago de hasta AUD 1,000 después del check-out, de acuerdo con la Política de daños del alojamiento.

Número de licencia: PID-STRA-57748