Please note: Guests of Alta Vista Thermas Resort have access to 01 water parks per night/per guest in Caldas Novas, subject to availability upon check-in.

Parking is rotating and subject to availability upon check-in.

It is mandatory to present the credit card and valid identification document of the cardholder for all reservations paid by credit card at the time of check-in. In purchases with third-party cards that are not guests, in addition to the items above, a signed and authenticated commitment term must be presented, which must be requested via chat booking.

Under the terms of articles 82 and 83 of the ECA (Statute of the Child and Adolescent), it is forbidden to accommodate minors without supporting documents, only valid RG and Birth Certificate, together with the parents' travel authorization registered in a notary, if the minor travels with another responsible person. During the stay, it may be necessary to exchange the apartment for another one of the same category, according to the hotel's orientation.

Hairdryer is subject to availability, please check with hotel reception.

Please note that there will be no refunds in case of early check-out.

From 9 rooms booked, the hotel's policy for groups applies, which must be checked by the customer directly with the reservation center.

سيطلب من الضيوف عند تسجيل الوصول إظهار بطاقة هوية تحتوي على صورة شخصية وبطاقة ائتمان. يرجى ملاحظة أن جميع الطلبات الخاصة ستكون رهناً بالتوافر وقد تستلزم تكاليف إضافية.

لا يمكن للضيوف الذين تقل أعمارهم عن 18 عاماً تسجيل الوصول إلا برفقة أحد الوالدين أو وصي رسمي.