As per Colombia's tax laws, a 19% VAT will be charged to Colombian residents and nonresident that do not receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. This amount will be charged at the hotel as an addition to the quoted room rate. 19% VAT exemption only applies to room package rates.

For the entrance of children, it is necessary to present the civil registry or the child's identity card. In case of not being in the company of their parents, the person responsible for taking care of the children, must present the authenticated authorization document from at least one of the parents. Law 1098 of 2006 Code of childhood and adolescence.

The entry and registration of minors to the Hotel must be carried out by one of their parents with presentation of their birth certificate and identity card. If they are not accompanied by their parents, it may be carried out by the adult responsible for the minor, duly authorized by at least one of the parents. The authorization must be in writing signed and notarized by one of the parents and indicate that the minor is under their care.

In order to protect credit card owners from fraud, the guest must present the credit card used to make the online reservation and the physical identification document of the cardholder at check-in.

The Hotel reserves the right to reject the guest at check-in for not complying with this requirement. The Hotel can cancel a confirmed reservation if it is suspected that a fraudulent card has been used, therefore, the holder of the card that will be used as a means of guarantee must be the same one who made the reservation and enjoyed the benefits. hotel services. Otherwise, you must contact our Reservations department at the email: [email protected] or at 57-605-6724242 in the city of Cartagena, for validation.

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