Late check-outs have a fee of $150,000 COP per hour, until 7pm, and must be notified to the property in advance via Whatsapp or email.

Out of schedule check-ins must be notified to the property via email or Whatsapp at least 24 hours prior to check-in.

When travellling with pets, a fee of $80,000 COP per night must be paid.

All pets must be kept under watch of a responsible adult.

It is prohibited to leave pets alone inside the rooms.

The guest is responsible for any damages caused by their pets, including the total replacement of affected items.

Pets aren't allowed in the areas of the pool, restaurant or lobby.

Each guest must pick up and clean up their pet's feces and deposit them in sealed plastic bags in the assigned places.

The hotel is not responsible for accidents, attacks by other pets, poisoning, stings, poisoning or aggression within the facilities.

Entry with a pet implies acceptance of these conditions, exempting the hotel from any legal or economic responsibility for eventualities related to the pet.

External alcoholic beverages are not allowed into the hotel.

The consumption and sale of illegal drugs is prohibited on the property.

All rooms are NON-SMOKING areas. In case of failure to comply will result in a fine of $100,000 COP.

Children should always be under the supervision of an adult responsible.

5In case of lost keys, the guest must pay $50,000 COP.

Guests must minimize noise between the hours of 9:00 p.m. at 7:00 a.m.

The guest will be responsible for assuming the cost of any damage caused to the furniture and property of the facility.

Access with weapons of any kind or substances is not permitted, flammable or explosive.

Any activity of sexual exploitation of minors will be reported before the competent authorities.

The hotel is not responsible for eventualities that occur minors, older adults or pets within its facilities, including falls, stings or any other incident resulting from the rural characteristics of the place.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Tené en cuenta que todos los pedidos especiales están sujetos a disponibilidad y pueden comportar suplementos.

Informá a ATENEA SPA Hotel con antelación tu hora estimada de llegada. Para hacerlo, podés usar el apartado de pedidos especiales al hacer la reserva o ponerte en contacto directamente con la propiedad. Los datos de contacto aparecen en la confirmación de la reserva.

Es necesario realizar el pago antes de la llegada a través de transferencia bancaria. El alojamiento se pondrá en contacto contigo después de reservar para darte las instrucciones.

En esta propiedad no está permitido realizar despedidas de solteros ni fiestas similares.

Esta propiedad está ubicada en una zona residencial, por lo que se les solicita a los huéspedes que eviten hacer ruido excesivo.

Se solicita un depósito contra daños de COP 200.000 al llegar. Se va a cobrar en efectivo. Se te devuelve después del check-out. Se va a reembolsar en efectivo la totalidad de tu depósito. Esto está sujeto a una inspección por parte de la propiedad.

Número de licencia: 120136