Please present the credit card used to make this reservation upon check-in at the hotel. If you are booking on someone else’s behalf, please contact the hotel directly to arrange for third party billing.

Please note that there are no elevators in the resort.

Kindly note that children birth certificates needs to be presented at the check-in for children accompanying their parents in family rooms only with maximum two children, children supplements are not calculated in the room rate and should be paid directly at the hotel.

Royal Suites and Executive suites are located on ground floor.

Please note that as per Egyptian Law, all foreign guests must pay in foreign currency.

Please note that a smart casual dress code is required at all of the hotel and restaurants.

Please note that swimming in the pool and in the sea is only permitted in adequate Bathing suit. Swimming in loose, cotton clothing is also not permitted.

Please note that WiFi connection is available in public areas, rooms with unlimited access are provided during your stay for 2 devices with limited speed (256 KB). Higher speed internet will be available at an added fee.

Lodges at extra charges and moving sun beds to shore line is not allowed.

For Refundable bookings, Payment Gate-Way link will be send via email to process one night payment. For Non-Refundable bookings, Payment Gate-Way link will be sent via email to process full payment.

When booking more than 5 rooms, different policies and additional supplements may apply. Bookings will be non-refundable and the full amount of the stay will be charged anytime.

Ground floor rooms with additional charge, subject to hotel availability.

Accompanying maids are considered additional guests and will incur an extra charge upon check-in.

For the Refundable bookings, Payment Gate-Way link will be sent to the guest to settle & guarantee the booking maximum 7 days prior the arrival.

Payments for refundable bookings must be collected no later than 7 days prior to the guest’s arrival.

If payment is not received within this timeframe, the booking will be automatically cancelled. A payment link will be sent to guests accordingly through our reservation team.

For Non-Refundable bookings, Payment Gate-Way link will be sent via email to process full payment.

سيطلب من الضيوف عند تسجيل الوصول إظهار بطاقة هوية تحتوي على صورة شخصية وبطاقة ائتمان. يرجى ملاحظة أن جميع الطلبات الخاصة ستكون رهناً بالتوافر وقد تستلزم تكاليف إضافية.

يرجى إبلاغ JAZ Oriental, Almaza Bay بشكل مسبق بوقت وصولك المتوقع. بإمكانك استخدام حقل الطلبات الخاصة أثناء عملية الحجز أو يمكنك التواصل مع مكان الإقامة مباشرةًً من خلال معلومات التواصل المذكورة في تأكيد الحجز.

يطلب عمل دفعة من خلال تحويل بنكي قبل الوصول. سيقوم مكان الإقامة بالتواصل معك بعد عملية الحجز لإبلاغك بأية تعليمات عن التحويل البنكي.