- Self check-in from 5pm to 9pm, can be in person (subject to availability and upon request)

- Sending of a link for hotel registration required by law, where ID or passport details of all guests must be entered.

Additional charges:

- Late check-in: arrivals after 9pm, €30 surcharge regardless of whether the arrival is in person or self-check-in.

- Early check-in: arrivals before 5pm, €20 surcharge (subject to availability and upon request)

- Late check-out: departures after 11am, €20 surcharge (subject to availability and upon request)

**In-person check-in: Staff wait up to 30 minutes; after that, additional charges will apply if other assistance is required.

Lockers:

- Available for early arrival or storage of belongings. A discount voucher is offered after booking.

Responsibility for belongings:

- Guests are responsible for their personal belongings. Next Stop Bilbao is not responsible for any loss.

Loss of keys:

- €100 charge for each set of keys lost.

Departure time:

- Delays without prior notice have a €50 charge for each hour, charged through the booking platform.

- Arrival at the apartment is autonomous, although it can be in person if you prefer -from 5:00 p.m. to 9:00 p.m. (subject to availability)-.

- If 24 hours before entering the accommodation, arrival information is not available, access to the accommodation is not guaranteed upon arrival.

- All communication will be carried out strictly on the platform or on a WhatsApp number that will be provided to you once the reservation is made.

- You will be sent a link to complete hotel registration, required by law.

*Failure to complete this registration may mean that you will not be allowed entry to the accommodation without the right to any refund.

- The day before your arrival we will contact you to send you the access for self-check-in or the time for your in-person check-in.

*If your arrival is after 9:00 p.m., a supplement of 30 euros will apply.

- You can use the early check-in and late check-out service, subject to availability and a supplement of 20 euros will be charged for them. If this service is available, it will be confirmed 24 hours before check-in/check-out.

IMPORTANT: Follow the instructions and videos to avoid problems when accessing. Note: We are not responsible if access fails due to not following the steps indicated in the advertisement.

Por favor, informe Derio Aeropuerto antecipadamente sobre o seu horário de chegada. Para isso poderá utilizar a caixa de Pedidos Especiais durante o processo da reserva ou contactar a propriedade diretamente através dos dados para contacto providenciados na sua confirmação.

Esta propriedade não permite a realização de festas de despedida de solteiros(as) e festas semelhantes.

É exigida uma caução de € 200. O alojamento irá cobrar este valor dias antes da chegada. Esta será cobrada através de transferência bancária. O reembolso deverá ser feito até 7 dias após o check-out. O depósito será totalmente reembolsado por transferência bancária se não existirem danos no alojamento aquando da inspeção após o check-out.

Licença número: EBI02743, ESFCTU00004802900040770100000000000000000000EBI027436