Please note that, as of 20 March 2019, the hotel no longer offers the following facilities: Pool, Jacuzzi, Sauna, and Steam room.

Hotel guests can check-in any time after 14:00 on the day of arrival, and check out any time before 12:00 on the day of departure.

A security pre-authorisation of GBP 50 per night is required upon arrival for incidentals on a credit card. This pre-authorisation is fully refundable upon check-out and subject to a damage inspection of the accommodations. The pre-authorisation hold can take up to 7 days to release back into the guest’s account.

We offer a range of parking options, including discounted parking at the Highcross Rooftop car park or the NCP car park, which is adjacent to the hotel. Please speak to reception upon arrival to validate your parking ticket. Payment is made directly to the car park.

While we’re delighted to offer these discounted options, please note that parking is managed externally, and vehicles are left at the owner’s risk. Limited car parking spaces are available at the hotel for guests requiring accessible car parking and for vehicles over 2.05 metres including coaches. These cannot be pre-booked and are subject to availability upon arrival.

Please be advised that the card used for advance purchase rate reservations must be presented at check-in. Failure to do so will result in an alternative payment being required or refusal of check-in.

Please note that the hotel hosts Christmas parties in the evening during November and December, which conclude at 00:30. During these events, there will be limited restaurant service available at the property.

Supplement charges may apply for the 3rd and 4th adults in a twin room.

Please note that the property currently only accepts payments by card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.