Children’s Spa Policy

Children’s access timings are between 07:00 to 09:00 and 15:00 to 17:00.

Children’s access guidelines:

Pool:

• Children from the age of 8 to 15 years must be supervised in the pool by at least one adult aged 16 or above, at a ratio of two children to one adult at all times

• Children below the age of 8 years are not permitted in the Pool

Jacuzzi, Steam room and Sauna room:

• Children from the age of 8 to 15 years must be supervised in the Jacuzzi, steam room or sauna at least one adult aged 16 or above, at a ratio of two children to one adult at all times

• Children below the age of 8 years are not permitted in the Jacuzzi, steam room or sauna

Gym:

• Children below the age of 16 years are not allowed to use gym facilities

Please note, for Non-Refundable bookings, guests are kindly required to present at check in the same credit card used to to make the reservation.

Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel. An additional cleaning charge of £150.00 may be incurred in case of any damages / accidents are caused by the service animal to the room.

Please note that a physical credit or debit card must be presented upon arrival. We're unable to accept cash, Apple Pay, Google Pay, or contactless payment at check-in or check-out.

La check-in, trebuie să prezentați un document de identitate cu fotografie și un card de credit.Vă rugăm să reţineţi că satisfacerea tuturor cererilor speciale se va face funcţie de disponibilitate şi că se pot aplica taxe suplimentare.

Oaspeții cu vârsta sub 18 ani pot face check-inul doar împreună cu un părinte sau tutore.

Un depozit de daune de £50 este cerut la sosire. Acesta va fi colectat prin card de credit. Veţi fi rambursat în 14 zile după check-out. Depozitul vă va fi rambursat integral prin card de credit, luând în considerare rezultatul inspectării proprietăţii.