Children access timings are between 07:00 to 09:00 and 15:00 to 17:00 this must be reserved in advance.

The minimum age for a spa treatment or to access the gym is 16 years.

Unlimited access to our Wellness facilities which includes the gym, sauna, steam room, swimming pool, Jacuzzi, spa treatments, and drinks are served from 17:30 to 19:00 in the Executive Lounge (this menu will change periodically).

For non-refundable bookings, guests are required to present the same card that was used to make the reservation on check-in.

Guests are required to show a photo identification and credit card upon check-in.

Please note that a physical credit or debit card must be presented upon arrival for verification and payment purposes. We are unable to accept Apple Pay, Google Pay, or other contactless payment methods at check-in or check-out. Kindly be advised that our hotels operate on a cashless policy, and all transactions must be settled using a valid physical card.

Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A deposit in case of any incidentals, GBP 50 per night up to GBP 250 total is required on arrival. This will be collected by credit or debit card and will be released back to you.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.

Se pedirá un depósito por daños de £250 a la llegada. Se efectuará con tarjeta de crédito. Se te devolverá al hacer el check-out. El depósito se devolverá por completo mediante tarjeta de crédito una vez revisado el alojamiento.