Jen Hong Kong by Shangri-La

–Excellent location - show map
+60 photos
Scored 8.3
Rated very good

Staff

9.1
  • Very good breakfast
  • Outdoor swimming pool
  • Private parking
  • Restaurant
  • Sea view
  • Private bathroom
  • Free WiFi
  • View
  • Air conditioning
  • Fitness centre

About this property

Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness center are under renovation. Offering commanding views of Victoria Harbour from its location on Hong Kong Island, JEN Hong Kong by Shangri-La provides elegant accommodation with free Wi-Fi and convenient location only steps away from HKU MTR Station. It features a 16-metre rooftop pool and a fully-equipped gym. Enjoy scenic views from the seating area. In-room comforts at JEN Hong Kong by Shangri-La include a flat-screen TV, charging stations and an attached bathroom with a bathtub or shower facility. Guests can recharge with a leisurely swim at the rooftop pool, featuring sweeping views of the city and the harbour. Staff can attend to business and childcare needs. Listed as a Bib Gourmand restaurant in Michelin Guide 2014, Café Malacca specialises in Malaysian and Singaporean street-style cuisine. Guests can dine in a casual yet stylish area, featuring long tables, day beds and an open kitchen.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • Private parking
  • Restaurant
  • 24-hour front desk
  • Bar
JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

Top location: Highly rated by recent guests (9.0)

Breakfast info

Buffet

  • Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 large double bed
2 single beds
2 single beds
2 single beds
1 double bed
1 double bed
1 double bed
1 double bed
1 double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Heather
United Kingdom United Kingdom
“Location was excellent for the MTR. Staff were very friendly and helpful. We used local restaurants and cafes. We were visiting our son so didn’t require the hotels food facilities. Excellent wifi”
Nicole
Vietnam Vietnam
“Location is just perfect, right next to MRT and easy access to everywhere”
Cynthia
Singapore Singapore
“It’s no frills. Room is small. With 2 large balcony. Has clothes rack so very good if you are there for a long time and can wash and dry clothes quickly. Fridge is super cold! Stove is not the cleanest though not the dirtiest. There is detergent...”
Joanna
United Kingdom United Kingdom
“Spacious modern room with a city view on Hong Kong island, nice rooftop gym and pool, located right by the MTR”
Gregory
Australia Australia
“Location Fantastic! Breakfast exceptional! Staff were lovely!”
Yat
Netherlands Netherlands
“Location, clean, friendly staff, facilities like the pool and gym!”
Su
Singapore Singapore
“We booked 4 rooms for a group, of which, 1 room we paid more for a harbour view. Harbour view room was fully booked so we were upgraded to club harbour view room without club privileges - totally reasonable. All 4 rooms are the same size, with the...”
Samuel
United Kingdom United Kingdom
“Comfortable beds, wonderful harbour view. Quiet. We were up- graded from the first room offered on a lower, noisier floor. Enjoyed the pool, simple but good for relaxation. Very convenient for HKU MTR.”
Daniel
Australia Australia
“Perfect location Right next to HKU station entrance less than 100 metre walk. Close to cafes. Great rooftop views on the top floor and the staff were fantastic”
Samuel
Australia Australia
“Good food at Malacca cafe. Good WIFI convenient location and helpful staff.”

Hotel surroundings

Restaurants

1 restaurant on site
Cafe Malacca
  • Cuisine
    Malaysian • Singaporean
  • Ambiance
    Family friendly • Modern

House rules

Jen Hong Kong by Shangri-La takes special requests - add in the next step!
Check-in
From 15:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
Check-out
From 06:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation.

Please note that rates for extra beds do not include breakfast.

Kindly note that guests can take a metro and reach JEN Hong Kong by Shangri-La through Exit B2 of HKU MTR Station.

Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness centre are under renovation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.