If you cancel after reservation, the cancellation fee will be the cost of the first night. If you don't show up, the no-show fee will be the same as the cancellation fee.
Don't worry — pressing this button won't charge you anything!
Get the celebrity treatment with world-class service at Shangri-la Surabaya
Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls.
Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers.
Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff.
Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.
Couples particularly like the location — they rated it 8.8 for a two-person trip.
There are more repeat guests here than most other properties.
Availability
Prices converted to USD
!
Please select one or more options you want to book
Guest reviews
Categories:
Staff
9.5
Facilities
9.2
Cleanliness
9.4
Comfort
9.3
Value for money
8.7
Location
8.8
Free WiFi
8.6
High score for Surabaya
Select topics to read reviews:
Guests who stayed here loved
Naoki
Japan
“The front desk staff was very helpful and accommodating with the various requests I had for my company's travel expense report.”
K
Karen
Belgium
“I am pleased to have discovered the Shangri-la chain. They offer excellent service. When I asked for a quiet room, they took this into account when allocating my room. The room has comfortable beds and dark curtains and sound proof windows, so we...”
Cheng
Singapore
“Self-practice space at Health Club
Swimming pool and landscaping
Excellent Conceirge
Appreciate late checkout till 3pm”
Asti
Indonesia
“The amenities are complete and the cleaning service tidy up the room along the stay.”
Li
Singapore
“The customer service was excellent throughout the stay. Check in was fast and we were given early check in without having to request. The Hotel also connect and engaged with us via WhatsApp. It is very useful when I need help in food...”
A
Anna
Poland
“Everything is absolutley amazing, but lightening and bed are impressive ❤️”
M
Michael
Australia
“Nearly everything. The place is amazing as are the staff”
Aruna
Singapore
“Great restaurants and a spa. Loved the Christmas decorations too. One little thing I enjoyed was how the TV lit up with calm yet happy music once you step into your room each time; it was super welcoming.”
I
Iylia
Singapore
“The room is spacious and comfortable. Good sprrad of breakfast.”
Uluc
Saudi Arabia
“Guest Relations Frisca and Duty Manager Benny and overall fo team and executive lounge team was very helpful”
Hotel surroundings
Restaurants
1 restaurant on site
Jamoo
Cuisine
International
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly • Modern
Dietary options
Vegetarian
House rules
Shangri-la Surabaya takes special requests - add in the next step!
Check-in
From 14:00 to 23:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
From 06:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
3+ years
Extra bed upon request
Rp 387,200 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
Japan“The front desk staff was very helpful and accommodating with the various requests I had for my company's travel expense report.”
Belgium“I am pleased to have discovered the Shangri-la chain. They offer excellent service. When I asked for a quiet room, they took this into account when allocating my room. The room has comfortable beds and dark curtains and sound proof windows, so we...”
Singapore“Self-practice space at Health Club Swimming pool and landscaping Excellent Conceirge Appreciate late checkout till 3pm”
Indonesia“The amenities are complete and the cleaning service tidy up the room along the stay.”
Poland“Everything is absolutley amazing, but lightening and bed are impressive ❤️”
Australia“Nearly everything. The place is amazing as are the staff”
Saudi Arabia“Guest Relations Frisca and Duty Manager Benny and overall fo team and executive lounge team was very helpful”
