Please present the same credit card used to guarantee your booking when checking in or making payment at the property.

If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival:

1) Authorisation letter with cardholder's signature

2) Copy of the cardholder's card (front and back of card with cardholder's signature)

3) Copy of the cardholder’s passport or driver’s license

Please note that the property may contact the cardholder for verification purposes.

Reference to our cancellation policy, please note that we will consider free cancellations if plans are affected by Covid 19 due to positive PCR tests, changes or Cancellations of booked flights, Lockdowns, or other regulations introduced by authorities.

In this case, please send us documentary evidence and we will agree with free cancellations and refund any payments made to us.

Compulsory Christmas eve supplement USD 50 per adult and USD 25 per kid below 12 years

Compulsory new year's eve supplement USD 60 per adult and USD 30 per kid below 12 years

Will be collected by the hotel upon arrival.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Tené en cuenta que todos los pedidos especiales están sujetos a disponibilidad y pueden comportar suplementos.

Informá a Cocobay Unawatuna con antelación tu hora estimada de llegada. Para hacerlo, podés usar el apartado de pedidos especiales al hacer la reserva o ponerte en contacto directamente con la propiedad. Los datos de contacto aparecen en la confirmación de la reserva.