Check-In Requirements:

Guests must present a valid photo ID and credit card upon check-in.

Special requests are subject to availability at check-in and cannot be guaranteed. Additional charges may apply.

Payment Information:

The maximum amount allowed for any cash payment is $1,500.

For reservations of 11 rooms or more, the property may contact guests within 72 hours of booking to request payment in order to guarantee the reservation.

Children Policy:

If you are traveling with children under 11 years of age, you must select a specific rate that includes children to ensure the correct amount is paid. All children pay.

Children between 2 and 11 years old who are not included in the rate of your reservation must pay a supplement at reception upon arrival.

Superior Room Information:

For Superior Room bookings, the hotel reserves the right to assign any of the 4 hotels with the same room category: Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial, or Barceló Maya Tropical.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el check-in. Ten en cuenta que todas las Peticiones especiales están sujetas a disponibilidad y puede haber cargos adicionales.

En caso de salida anticipada, el alojamiento te cobrará el importe total de la estancia.

Huéspedes menores de 18 años sólo pueden hospedarse si son acompañados por alguno de sus padres o tutor legal.

Número de licencia: 008-007-003430/2025