Hacienda Real del Caribe Hotel

–Excellent location - show map
+15 photos
Scored 8.5
Rated very good

Excellent location!

9.3

Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities. The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby. The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Breakfast

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.3

Breakfast info

American

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 large double bed
2 large double beds
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

González
United Kingdom United Kingdom
“very Central and convenient. Big Rooms and big bed .”
Jeroen
Belgium Belgium
“We had a specious room with balcony at the street side.”
Leah
Australia Australia
“Air conditioning worked well and water pressure and temperature in the shower were good. Handy to everything”
Yadira
Mexico Mexico
“Exelente todos muy limpio y en l Personal a amable”
Ivan
Mexico Mexico
“Esta excelentemente ubicado, el precio es bueno, la atencion del personal es genial”
Amellalli
Mexico Mexico
“Es un hotel muy bien ubicado, las habitaciones son amplias y todo está muy limpio. No estuvimos en la piscina porque nos faltó tiempo, pero por lo que vimos se puede pasar un rato muy agradable.”
Ashley
United States United States
“We love this place! The rooms are great. It is centrally located and the staff is very helpful.”
Alejandro
Guatemala Guatemala
“La ubicación perfecta. Buena atención del personal. Piscina limpia. Habitaciones comodas, amplias y limpias. Un excelente lugar para hospedarse. Aire Acondicionado en excelente estado. El frigobar perfecto!”
Abigail
Mexico Mexico
“La ubicación es excelente y el personal muy amable”
Jocelyn
Mexico Mexico
“Es céntrico, bonito y las camas estan bien, pero habia cabellos en ellas.”

Hotel surroundings

House rules

Hacienda Real del Caribe Hotel takes special requests - add in the next step!
Check-in
From 16:00 to 22:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Need-to-know information for guests at this property

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hacienda Real del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

License number: 008-007-005710/2025