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Experience world-class service at Hard Rock Hotel Cancun - All Inclusive
Prime Beachfront Location: Hard Rock Hotel Cancun - All Inclusive in Cancún offers a private beach area and beachfront access. Guests enjoy an infinity swimming pool, sun terrace, and lush gardens.
Comfortable Accommodations: Rooms feature air-conditioning, balconies with sea or lake views, and private bathrooms. Additional amenities include minibars, free WiFi, and modern conveniences.
Dining Experience: The family-friendly restaurant serves Italian, Mexican, and international cuisines. Breakfast includes local specialities, pancakes, cheese, and fruits.
Leisure and Entertainment: Guests can enjoy yoga classes, a fitness centre, tennis court, and evening entertainment. Free on-site private parking and a tour desk enhance the stay.
Couples particularly like the location — they rated it 8.9 for a two-person trip.
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Sustainability
This property has 1 third-party sustainability certification.
EarthCheck Certified
Guest reviews
Categories:
Staff
8.4
Facilities
8.2
Cleanliness
8.6
Comfort
8.8
Value for money
7.6
Location
9.0
Free WiFi
9.2
Select topics to read reviews:
Guests who stayed here loved
Carolina
United States
“The hotel is amazing as the staff, the food is really good . I highly recommend this hotel. The bonus is the club kids, my son loved everything there. I also did 2 excursosions ( Chichen itza and Isla Mujeres, and both were perfect, the staff...”
Edna
Mexico
“My boyfriend and I stayed one night at Hard Rock Hotel Cancun!
From the moment we arrived, the vibe was super fun.
Our room was huge, and we got to enjoy the jacuzzi with an ocean view.
We played in a pool tournament, which was a blast, and at...”
Dani
Mexico
“We had a lovely weekend get away with my best friend, we had an amazing lagoon view room that captured the Cancun sunset amazingly, we had an amazing bubble bath and great room service and spectacular attention.”
C
Connor
United Kingdom
“Staff were great , food was amazing, premium drinks is a bonus, room is nice and spacious , great overall experience”
Sharon
United Kingdom
“Everything was ok. Good selection of food. Buffet restaurant nice, a La Carte the steak restaurant was amazing. The entertainment was really good. Lovely swimming pool and bars were good. The beach was also lovely.”
Fernando
Poland
“The hotel is amazing. Music everywhere, feels like a big party with great food. Consierge Javier Alcivar was very helpful and offered us an amazing honeymoon upgrade!”
Lauren
United Kingdom
“I liked how close it was to everything. The beach was beautiful and clean. The pool was lovely but can get overcrowded with all different ages of people. The cleaners were really good and our room was fresh every single day! The bed was really...”
Charlotte
United Kingdom
“Fun stay. Lovely pool and beach. Great service. Very friendly staff.”
Frasson
Brazil
“The hotel is very comfy and with very good food and beverages. It is not big, they have just one space with pools and the beach. They have 4 restaurants and one food bar in the pools. The staff are collaborative and all the bedrooms have a tube,...”
Kumaran
South Africa
“Clean and neat
Staff are so accommodating.
Entertainment was excellent.
Beach was beautiful and clean and had enough sun beds available.”
Property surroundings
Restaurants
6 restaurants on site
Zen
Cuisine
Asian
Open for
Dinner
Ambiance
Family friendly
Ciao
Cuisine
Italian
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly
Frida
Cuisine
Mexican • International
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly • Traditional
Pizzeto
Cuisine
Pizza
Open for
Lunch • Dinner
Ambiance
Family friendly
Toro
Cuisine
Steakhouse
Open for
Dinner
Ambiance
Family friendly
Isla Sur
Cuisine
Seafood
Open for
Dinner
Ambiance
Family friendly
House rules
Hard Rock Hotel Cancun - All Inclusive takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that the Family Room at this hotel is only available for people travelling with children.
Infants from 0-3 years old are free
All children from 4 to 17 years old extra charges apply
When travelling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hard Rock Hotel Cancun - All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
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United States
Mexico
United Kingdom
Poland
Brazil
South Africa
