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About this property
Comfortable Accommodations: XscapeTulum in Tulum offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a terrace or balcony with garden or pool views, ensuring a relaxing stay.
Dining Experience: The family-friendly restaurant serves Italian, Mexican, seafood, and steakhouse cuisines. Guests can enjoy brunch, lunch, and dinner in a traditional or romantic ambience, with vegetarian, vegan, and dairy-free options available.
Leisure Facilities: The hotel features a year-round outdoor swimming pool, lush garden, and outdoor seating areas. Additional amenities include a bar, fitness centre, and free WiFi, catering to all guest needs.
Prime Location: Located less than 1 km from Tulum Bus Station and 37 km from Tulum International Airport, XscapeTulum is near attractions such as Tulum Archeological Site (5 km) and Xel Ha (18 km). Free on-site parking and a tour desk enhance the stay.
Couples particularly like the location — they rated it 8.0 for a two-person trip.
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Availability
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Guest reviews
Categories:
Staff
9.0
Facilities
8.4
Cleanliness
8.6
Comfort
8.6
Value for money
8.6
Location
8.1
Free WiFi
7.7
Select topics to read reviews:
Guests who stayed here loved
E
Eero
Netherlands
“Spacious set up with lush garden and very nice pool. Excellent breakfast options (recommended!) very friendly staff. Also close (5 mins on foot) to the up and coming Veleta area where you’ll find lots of nice restaurants and shops (not so tacky as...”
Pâquet
Canada
“The room was comfortable and large, with a patio (would have loved an hammock!). The pool is nice and in a lovely yard. The people at front desk were helpful and kind.”
P
Paul
United Kingdom
“The place is absolutely fantastic and the staff are amazing. Valeria was super helpful to us, helping us navigate the local area and plan our trips. They also upgraded our room for our anniversary. Great location, beautiful hotel and great service.”
A
Anna
Germany
“Very beautiful place at the heart of Tulum. Clean and tidy, very quiet, yet close to all the bars and restaurants in the city center. Very kind and helpful staff.”
Kristina
Belgium
“The hotel was very nice and well located- it felt like a little oasis. Absolutely loved our room decor and the quiet pool. Staff were very helpful and recommended some great restaurants for us. Location might seem a bit sketchy in the evening, ...”
Luis
Portugal
“Great pool area. Central location in Tulum town. Room had a large balcony.”
Jirawat
Czech Republic
“The staffs were sooooo supportive and friendly. The room was very big and nice. A/C was perfect. The vibes, the pool, the trees - everything was perfect. I also liked the breakfast.”
C
Claudia
United Kingdom
“The room was a nice style, generally clean and had a nice balcony in the sun. We didn’t use the pool but it looked nice. Staff were helpful and friendly.
The location of the properly was good. A short walk to the main areas of Tulum town. If you...”
Jill
United Kingdom
“Well placed and easy to find!
A little oasis in tulum! Large, clean room with AC. Restaurant excellent for dinner and breakfast.”
Deyan
Denmark
“Awesome place with nice green area and pool. Good food options and very nice and cozy room with balcony. Good vibes. Bike rental options.”
Hotel surroundings
Restaurants
1 restaurant on site
Casa Mia
Cuisine
Italian • Mexican • Seafood • Steakhouse • Local • International • Latin American
XscapeTulum takes special requests - add in the next step!
Check-in
From 15:00 to 21:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Refundable damage deposit
A damage deposit of US$200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Cards accepted at this hotel
Cash is not accepted
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform XscapeTulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A damage deposit of US$200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
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Netherlands“Spacious set up with lush garden and very nice pool. Excellent breakfast options (recommended!) very friendly staff. Also close (5 mins on foot) to the up and coming Veleta area where you’ll find lots of nice restaurants and shops (not so tacky as...”
Canada“The room was comfortable and large, with a patio (would have loved an hammock!). The pool is nice and in a lovely yard. The people at front desk were helpful and kind.”
United Kingdom“The place is absolutely fantastic and the staff are amazing. Valeria was super helpful to us, helping us navigate the local area and plan our trips. They also upgraded our room for our anniversary. Great location, beautiful hotel and great service.”
Germany“Very beautiful place at the heart of Tulum. Clean and tidy, very quiet, yet close to all the bars and restaurants in the city center. Very kind and helpful staff.”
Kristina
Belgium“The hotel was very nice and well located- it felt like a little oasis. Absolutely loved our room decor and the quiet pool. Staff were very helpful and recommended some great restaurants for us. Location might seem a bit sketchy in the evening, ...”
Portugal“Great pool area. Central location in Tulum town. Room had a large balcony.”
Czech Republic“The staffs were sooooo supportive and friendly. The room was very big and nice. A/C was perfect. The vibes, the pool, the trees - everything was perfect. I also liked the breakfast.”
Denmark“Awesome place with nice green area and pool. Good food options and very nice and cozy room with balcony. Good vibes. Bike rental options.”
