From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that if you would like to secure/update your room to next category, surcharges are applicable.

Third party credit cards are not accepted for payments. Credit card used for payment in advance must be presented upon check for verification.

Please note that if you would like to secure/update your room to the next category, surcharges are applicable. No extra bed or a rollaway bed is available at Lexis Suites Penang. Third-party credit cards are not accepted for payments. A credit card used for payment in advance must be presented upon a check for verification.

Please be aware that all of our activities are fee-based. Please contact our team for clarification of the charges and further assistance.

1. All rates quoted are inclusive of 8% Sales & Service Tax.

2. Mandatory Tourism Tax (TTx): In accordance with the Federal Government of Malaysia Gazette Tourism Tax (Rate of Tax) Order 2017, the TTx of RM10.00nett per room, per night is applicable to all non-Malaysians and foreign passport holders. This amount will be collected by the Hotel on behalf of the government upon check-in. Malaysian Nationals and Permanent Residents are exempted. Please note that the Tourism Tax is not included in your total room cost.

3. Standard check-in time is 3:00 pm and check-out time is 11:00 am. Early check-in and late check-out are subject to availability. A nominal charge may apply for late check-out.

4. Where applicable, a surcharge may apply for guaranteed sea or beach view rooms, subject to availability. Please refer to our Reservations team to enquire on surcharges that may apply.

5. A mandatory Incidental Deposit is required upon check-in:

1. RM300 per night for Villas

2. RM1,000 per night for Suites.

Payment can be made by cash or credit card.

6. Requests for specific rooms are subject to a surcharge, which varies depending on the type of request. For further details, please contact our team at [email protected]

7. Maximum number of occupants:

1. Sky, Executive, Premium & Panorama Pool Villas: 4 persons

2. Royal Suites: 4 persons

3. Imperial Suites: 6 persons

4. Presidential Suites: 8 persons

8. Children below 13 years old stay for free using the existing bedding configuration. Baby cribs are available upon request and are subject to availability.

9. Extra beds/rollaway beds are not available at the Hotel.

10. Guests under 18 years of age must be accompanied by an adult.

11. Additional person(s) must be declared and registered at the Front Desk upon check-in. Any additional persons beyond the stated occupancy limit are chargeable at the Hotel’s discretion. A charge of RM60 net per person applies to the 3rd and 4th person in rooms if amenities are requested.

12. This is a smoke-free property. Smoking in prohibited areas may incur a fine of RM10,000 or imprisonment of up to two years, as per Malaysian law. A RM1,000 cleaning fee will be imposed on guests found smoking in enclosed areas of their rooms.

13. Pets are not permitted on the property. Cooking in rooms, bringing in raw food materials, durians, mangosteens, outside packed food, and use of cooking appliances are strictly prohibited.

14. Room decorations by third parties are not permitted. Special decoration packages are available via request and subject to charges. A refundable deposit of RM150 nett is required for guests checking in with decorative items such as banners, balloons, glitter, or confetti. These items must be fully removed upon check-out. The Hotel reserves the right to withhold the deposit as cleaning fees if decoration materials cause excessive litter or damage.

No momento do check-in, os hóspedes deverão apresentar um documento de identificação com fotografia e um cartão de crédito. Por favor, observe que todos os Pedidos Especiais estão sujeitos à disponibilidade e que poderão acarretar custos adicionais.

Por favor, informe Lexis Suites Penang antecipadamente sobre o seu horário de chegada. Para isso poderá utilizar a caixa de Pedidos Especiais durante o processo da reserva ou contactar a propriedade diretamente através dos dados para contacto providenciados na sua confirmação.

Os hóspedes com menos de 18 anos só podem fazer o check-in se acompanhados por um dos pais ou tutor legal.

É exigida uma caução de MYR 300 no momento da chegada. Esta será cobrada através de cartão de crédito. O reembolso deverá ser feito até 14 dias após o check-out. A sua caução será reembolsada na totalidade através de cartão de crédito, após uma inspeção ao alojamento.