From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that smoking is strictly not allowed within the premises. Guests are required to smoke in the designated smoking areas outside of the property.

Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification, reasonable evidence of work qualification, and/or any documents as required by law must be presented at check-in. Please contact the property for more information.

To be considered fully-vaccinated, residents in Malaysia must be:

*Individuals who have taken the Pfizer, AstraZeneca or Sinovac vaccines, which require two doses, must have passed 14 days from the date of their second vaccination.

*Individuals who have taken the Johnson & Johnson or CanSino vaccines, which require one dose, must have passed 28 days from the date of their vaccination.

*Leisure purposes is only for within the state until further notice.

• Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

• Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property ESPECIALLY MUSLIM/ISLAMIC GUESTS

• No pets and no service animals are allowed at this property

You'll be asked to pay the following charges at the property:

• Cash deposit: MYR 100.00 per accommodation, per stay

• A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

• Every guest is needed to give their identity card proof (IC) or passport according to the capacity of the room. And this are the part of the safety & security purpose.

ADDITIONAL CHARGES/ PENALTY:

• Early check in / late check out are rm50.00 per hour depending on availability.

• Each room occupancy has been already determined and verified as per the requirements of the Jabatan Bomba & Penyelamat Malaysia. Hence any additional persons whom would like to stay would require to take an additional room or opt for an upgrade to a larger room which fits their party. Failure to comply to the hotel safety policies will result in penalty of RM50.00 PER PERSON. Subsequently failure to corporate, the hotel reserves the right do not serve you.

LOCAL SERVICE CHARGE: Please be informed that the State of Perak has imposed Local Service Charges/Caj Perkhidmatan Tempatan at RM3 per room/night effective 1st January 2025 in accordance to Perak Hotels Regulations 2024.This charges are separate and will only be collected at the property by front desk staff upon check-in via Cash, QR Pay or Online Transfer. Charges are applicable to all guest Local & International.

No momento do check-in, os hóspedes deverão apresentar um documento de identificação com fotografia e um cartão de crédito. Por favor, observe que todos os Pedidos Especiais estão sujeitos à disponibilidade e que poderão acarretar custos adicionais.

Por favor, informe Palm Hotel Ipoh antecipadamente sobre o seu horário de chegada. Para isso poderá utilizar a caixa de Pedidos Especiais durante o processo da reserva ou contactar a propriedade diretamente através dos dados para contacto providenciados na sua confirmação.

De acordo com as diretrizes governamentais para minimizar a transmissão do Coronavírus (COVID-19), atualmente, este alojamento não aceita hóspedes de certos países, durante as datas em que tais diretrizes existam.

Em resposta ao Coronavírus (COVID-19), este alojamento está a tomar medidas de segurança e higienização adicionais.

Devido ao Coronavírus (COVID-19), este alojamento está a tomar precauções adicionais para proteger os seus hóspedes e funcionários. Consequentemente, alguns serviços e comodidades poderão estar reduzidos ou indisponíveis.

De acordo com as diretrizes governamentais para minimizar a transmissão do Coronavírus (COVID-19), este alojamento poderá pedir documentação adicional aos seus hóspedes, para validar a identidade, o itinerário de viagem e outra informação relevante, durante as datas em que tais diretrizes existam.

É exigida uma caução de MYR 100 no momento da chegada. A caução será cobrada como um pagamento em numerário. O reembolso deverá ser feito durante o check-out. A sua caução será reembolsada na totalidade em numerário, após uma inspeção ao alojamento.