Guest’s identification details indicated during booking is final and any changes thereafter will not be allowed.

Additional verification required upon check-in: booking details must match the original identification documents provided by guest during check-in.

Guests are required to show a photo identification and credit card upon check-in.

When booking 5 rooms or more, different policies and additional supplements may apply.

Admission into Sentosa is complimentary for hotel guests, up to 4 persons per booking confirmation. For entry via Car or Taxi, please present your hotel confirmation at the Sentosa Admission Gantry 1 or 2 for free complimentary admission into the island. For entry via Sentosa Express monorail, please present your hotel confirmation at the Sentosa Express monorail's ticketing counter at VivoCity (Lobby L, Level 3) to exchange for QR code. Scan the QR code at the Express QR Reader for complimentary ride on the Sentosa Express monorail into the island. Ticketing counter closes at 6pm, please approach the staff at the turnstiles for assistance.

In accordance with the National Registration Regulations, guests must be at least 18 years of age to check-in. A valid physical identification (passport or NRIC) is required at registration. Driver’s licenses, membership cards, and Singpass will not be accepted.

FYI, guests who stay at The Outpost Hotel Sentosa can access to the “The Lazy River Pool”, this is the reason we need to update the verbiage at The Outpost Hotel Sentosa too. To update the below verbiage onto “Fine Print” option: “The Lazy River Pool at Village Hotel Sentosa is closed from 21 October to 21 November 2025. Guests are welcome to enjoy the other three pools there, including the Children’s Play Pool, or the adults-exclusive Sky Pool on Level 7 of The Outpost Hotel Sentosa. Thank you for your understanding.