For security reasons, please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in. Please note that third party payments must be arranged directly with the property in advance.

Please note that the Hillside zone room types are only accessible by Cable Car. This offers a unique jungle experience and great sea views while traveling to/from the room. For the comfort and safety of all guests, this service may be slow, and guests may experience short delays. The Cable Car operates from 07:00 - 23.00 hrs. While the Cable Car service is closed, guests may contact the reception for a transportation service.

Please note that hotel is currently upgrading their facilities in the location side close to the cable car service area, from today until 16 October 2025. During upgrading the facilities period, we would like to inform you that the cable car service will be temporarily unavailable. However, a shuttle service will be provided as a replacement to ensure your convenience and comfort when accessing the hill zone.

The shuttle service will maintain the same level of efficiency as the cable car to ensure a smooth and pleasant experience during your stay. Should you wish to use the shuttle service during your stay in the hill zone within the mentioned period, please feel free to contact our Front Desk anytime.

The property provides a free schedule shuttle bus to Patong on a daily basis. Guests are required to make an advanced reservation at the reception, and each trip has a maximum capacity of 24 passengers.

Please be informed that during low tide at Nakalay Bay, the water level recedes exposing stony coral beds and may cause inconveniences in swimming. This happens approximately six hours a day at non-fixed times. Please contact the property staff directly for more information. During this time, guests are recommended to use the property’s large lagoon pool or take advantage of the activities offered at the resort.

We are delighted to offer guests a complimentary daily can of Singha Beer along with a 10% discount on food & beverage for bookings made by 21 August 2025, valid for stays from 21 August to 31 October 2025. This offer applies to our Hillside with Terrace Bathtub and Seaview Hillside with Terrace Bathtub room types.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Thavorn Beach Village Resort & Spa Phuket of your expected arrival time in advance. You can use the Special Requests box when booking or contact the property directly using the contact details in your confirmation.

No momento do check-in, os hóspedes deverão apresentar um documento de identificação com fotografia e um cartão de crédito. Por favor, observe que todos os Pedidos Especiais estão sujeitos à disponibilidade e que poderão acarretar custos adicionais.

Por favor, informe Thavorn Beach Village Resort & Spa Phuket antecipadamente sobre o seu horário de chegada. Para isso poderá utilizar a caixa de Pedidos Especiais durante o processo da reserva ou contactar a propriedade diretamente através dos dados para contacto providenciados na sua confirmação.