Search Marriott hotels in Quintana Roo

The Aloft was great! Everything is fresh and new. The rooftop is great and was never busy when I was up there. There is a huge supermarket underneath which is really well stocked and a good place to buy breakfast if not included in your room price. The rooms are big and clean. Location is great as it's close to everything but set back a bit so not noisy at all. A really nice stay.

The food was excellent, really surprisingly good. Much better than an Aloft in the US. The staff service and attitude was superb throughout. In particular a shout out to Bryan in the bar/restaurant, who was excellent. Rooms, beds and sheets very comfortable.

Rooms are great! A lot of space, well distributed and well isolated from noise! Restaurants compared to other resorts were good quality. Beach is beautiful and there are plenty of beach chairs, so you will always find one free. Service is great and staff is really kind, as usual in Mexico! They have a lot of options (different restaurants) for lunch and snacks, so the variety of things you can taste are not comparable! It is just amazing. Food overall is above good.

Excellent stay at Marriott Cancun. Cozy room with window, hot water in the shower, good wifi, Air conditioner, great breakfast, great location. We enjoyed everything inside and outside the hotel. They went beyond to make our stay special by decorating the room for our anniversary celebration. Will definitely recommend.

Other than a mediocre cocktail I would have given a decent score. However the hotel charged my credit card twice. I raised this at check out, but was 'reliably' informed that the first charge was merely a hold. On my return home I find my card was indeed charged twice. When I enquired further the hotel provided (via my credit card company) the passport and registration card of a second room occupied by chap from Canada and his family which I had paid for. Yet they still refuse to acknowledge their mistake !

Very clean and wonderful staff. Close enough to walk to the terminal with Delta. Stayed one night and walked to the airport very early. Fun pool area.

I've been to Aloft many times before to their rooftop for various events, however this was my first time staying there. I was beyond pleased with he staff's friendliness, the cleanliness of the rooms and facilities, and the hotel design itself. Wifi was perfect, I took a lot of work video calls on it. The showers, bathrooms, and bed was clean and great, felt quite upscale. If there was any flaw, it would be the bathroom sliding door, which was a little annoying, but that's just my personal preference.

amazing! the staff were incredible! Jesus at the Japanese restaurant (at the other Marriott hotel) the best waiter ever, please pass on that message that he was incredible!!!