Loved the location, right on the beach but set back enough to be quite and feel tranquil. The outside bath was such a welcome edition, and the room was incredibly comfortable with great AC. Really appreciate the incredibly helpful and welcoming staff, and daily room making up and mini bar top up, the service was so great! The pool is also lovely and there were ample chairs around, so we were never without a lounger when we wanted it.
After reading many reviews and some negatives we chose to go here we came from a week in the Marriott hotel Phuket and ca say we made the right choice at diamond resort big rooms Wi-Fi fine pool has a soft white rubber liner which makes it soft to walk on nice setting front office staff all great and helpful. If you want your room cleaned it’s not automatic you put your key in a small basket in reception and then they know you want a clean , pool towels are in reception as extra waters and toilet paper which are both free .
The location of the hotel was its best attribute. The beach is beautiful and lush gardens. Our room was nice, clean large. Firm bed but comfortable. Nice independent restaurants along the beach very Thai
I liked the customer relationship manager who managed our complaint about the first room that we were attributed to. He gave us an upgraded room, after the first night. If we had to stay for the whole staying in that first room the hotel would have received a very bad rating from me. We paid for a better room but we got in the beginning a room that was unbearable from the smell (reason unknown to me). After the upgrade in a different building I can honestly say that the rest of the staying was fabulous and was worth the money we paid.
Absolutely amazing rooms and facilities (Marriott level property). Helpful staff and good services. Location good and near major beaches and restaurants.
Location was very good- short walk to almost everything. I imagine the lack of external windows contributed to the room being pretty quiet.
Amazing place with great location and spacious rooms. the staff was all helpful and contributed to have great days at the resort.
The owner and the staff were good and helpful. They were quiet aware of global warming and have taken appropriate measurements to contribute theri part e.g. different bins for food, plastic wastage ; avoiding plastic, recycling etc. It was very cute and quirky place very close to the nature, good value for money. And bonus point was everyone spoke in English.
We loved the hole resort. The breakfast offer was great, the pavilions were big and very clean. The whole complex was very spacious, so that the large number of guests was well distributed and the service was great. There were two large pools as well as many sunbeds on the beach.