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Trust and safety resource centre

Safety tips, guidelines and our values

Travellers

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Stay safely

At Booking.com, we strive to help everyone experience the world safely. We have many processes in place to protect our guests, and to empower you to take control of your safety while you travel. Visit our traveller resource page to learn more about making your future stays go smoothly.

See traveller resources

Partners

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Host safely

Bringing peace of mind to our Booking.com Partners is a top priority. We help hosts feel confident about welcoming guests, and have processes in place to protect both you and your property. You can learn more about how to stay safe while hosting on our Partner resource page.

See partner resources

Our values and guidelines

At Booking.com, we adhere to a set of values, standards and guidelines intended to protect our partners, customers and employees.

Learn more

If something goes wrong

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What you can do if things go wrong

In the unlikely event that something goes wrong, we are here for you. In this section, you can find guidelines to follow should an issue arise, as well as the steps we will take to look after you.

As a traveller As a partner

Neighbours or residents

If you are a neighbour or resident having an issue with a property listed on Booking.com, you can reach out to our Customer Service team at +1 (866) 492 3245 (English) or +1 (866) 493 3497 (French) to report your concern.

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This article is intended for information purposes only and does not constitute legal advice, rights or a guarantee​. ​​Please bear in mind that you may need to take additional precautions depending on individual circumstances.